Call Center Solution


Adiance has pioneered call center software solutions for the contact center industry which is based on an open source, standard-based IP PBX, Asterisk. Adiance call center software solution designed to maximize the productivity, efficiency and effectiveness of your virtual VOIP call center. Adiance provides the capability to empower remote global agents and administrators.

With the exceptional strengths of VOIP infrastructure, the Adiance Solution enables its customers to establish a superior, contact center for a part of the huge cost required to operate a telephony switch-based center. It also provides extra services enabled with new capabilities that were not used earlier due to the awkwardness of being used on a circuit-switched network.

Features of Call Center Solutions :

• The availability of server-client environment allows quick reaction time, and on the fly modifications.
• User friendly GUI & completely secure.
• Remote as well as real-time management & monitoring.
• Bringing together geographically distributed call centers together to form a virtual contact center.
• Multimedia communication support including voice, text-to-speech & automated speech recognition.
• Open & scalable architecture. No extra equipment required such as a sound card or a special telephone.
  
  

• The telecom carrier charges can be drastically reduced by in turn reducing the circuit charges and the charges of long distance phone bills.
• Costs reduced on combining telecom & the IT infrastructure.
• Reduced costs that used to occur due to moving & changing.
• Better asset utilization on using the data-networking infrastructure to carry both data & voice at the same time.