|
All those who are looking for consistency, efficiency as well as cost flexibility
have got the one stop shop in Adiance Support Service. Here we cater to all
your needs irrespective of the technology, products, size, investment etc. We
provide you all due support that you are expecting fro your IT Department.
Global customers want partners that can provide flexible and consistent
services worldwide & ADIANCE the apt answers to it.
Adiance's innovative & integral IT support service reduces downtime,
increases responsiveness and provides the highest levels of flexibility and
cost-efficiency. It helps firms to evolve and grow in line with their business
needs with competitive investment in IT infrastructure for its resiliency. Global
efficiency and consistency is been recognized as the cornerstones of Adiance IT
support services. Through its unique way of support systems it facilitates an
integrated services offering.
We are IT specialists in building and
maintaining, innovative & customised Information Technology Solutions &
services with the support infrastructure - for businesses across the globe.
We provide support to our products as well as the leading
technology based product right from any management tool till the infrastructure
tool. We are totally committed to
globalised technology innovation, industry leadership and corporate social
responsibility.
Through our support abilities on a global scale to combine
technology skills with a thorough understanding of business we make the pace of
growth for our customers faster & deliver the business result faster &
accurate. Through our 24x7 support & accurate knowledge in all the advanced
languages & technologies monitoring for clients who ask us to take full
responsibility for the management and operation of their integrated innovative
solutions becomes easily viable in changing market conditions.
Adiance integrates the right level technical support program
for your needs after complete understanding the product & solution
carefully. Customers are able to obtain support from Adiance support lab through
the various programs offered as described below. If you don’t find one that
fits your requirement just contact us so that we can customize the support
program for you.
The goal of these support programs is to provide our customers hassle free It
Dept which looks after the whole IT infrastructure, technical issues experienced
& to resolve them.
Adiance provides you with the expert support and attention that your company
deserves, thus ensure that your I.T. system is continuously running so your
company is operating at maximum efficiency.
What are our Support Solutions?
We customize and seamlessly integrate one or more solutions
below to deliver just the right one for your needs. You are assured of
an end-to-end solution that is a perfect fit.
Tech Helpdesk Support/ Outsourcing
Tech Product Support Application Support
Extensive Reporting
Knowledge Management
Administration and Management Services
Staff Augmentation
Adiance's initiative, apart from managing the existing knowledge
resources of the company, also fosters a culture of creating and
sharing knowledge across the organization.
Adiance has a knowledge base for application maintenance to gain
advantage of collective experience and reduce the time taken for
maintenance activities.
What are the Deployment and Implementation Options?
Complete Support
After office hours / overflow support
Flexible support options (Incident based, 800 toll-free support, Extranet)
Independent / standalone support infrastructure with dedicated servers and database
Seamless integration with existing support delivery mechanisms
Standard and customized reporting
Integration with existing processes for call management, incident management, reporting
Some of the key features of Adiance’ services for Application Support outsourcing are:
Largest offshore outsourcing provider for Application Maintenance
Proven and established track record for maintenance
Unique maintenance experience that is unmatched by any other offshore vendor
Application and subject matter knowledge retention
Adiance Support Lab
Features
- 24x7 support
- Advanced Technical know-how
- Issue resolution through
existing hot fixes and/or known workarounds
- General troubleshooting of an
issue to isolate potential causes
- An escalation in order to
further isolate the issue and potentially resolve with a private hot fix.
- Constant communication via
videos, IM’s, mails etc.
- Issue resolution through
product code modification.
|
Download
|
|
Download 
|
|
|
Adiance Innovative world disruptive products & solutions are available for downloads
|
|
|
|
|
|
Troubleshooting
|
|
More
|
|
|
Adiance helps enterprises improve business performance to
compete more effectively in markets,by helping them to have their IT working smoothly.
|
|
|
|
|
Product Publications
|
|
More
|
|
|
Adiance believes in openess,frank & honest attitudes. To help understand our products,solutions & services, do go through our publications
|
|
|
|
|
|
Training
|
|
More
|
|
|
Adiance works with firms to increase IT
infrastructure’s flexibility, scalability, and security, to help maximize
performance, cost effectiveness and availability.
|
|
|
|
|
Open a Service Request
|
|
More
|
|
|
Adiance understands that one can never be independent in all the fields. Acknowledging its importance Adiance want the leaders, pioneers, innovators & reformers to depend upon Adiance for its complete IT support & its related service Just call, email or chat with us & we would be available.
|
|
|
|
|
|
After Sales Support
|
|
More
|
|
|
To make firms for compact competive with the IT Adiance support team team is here to provide 24x7 support via calls,online chat,emails or offsite-onsite support. Adiance belives that continuity provides life to ever progressive machine of the leaders
|
|
|
|
Let us know your requirements and find out if we can help.
|
