SupportDesk is an empowered screen sharing solution that gives an online support representative remote computer access to any pc anywhere in the world. This remote access software lets you fully control a remote computer as if you were physically at its console. ServiceDesk Plus is a 100 % web- based HelpDesk and Asset Management software. By integrating Ticketing,

The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at Adiance are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's.

Features

What does Adiance offer?
Adiance’s help desk services help you build streamlined, scalable IT support infrastructure. These range from automating existing help desks to installing new ones, consolidating IT help desks to incorporating web-enabled support. Adiance provides help desk support for vertical/custom software applications. First Adiance performs a detailed assessment of a client's vertical/custom application support requirements.

Our vertical/custom software help desk support services:-
• The structured capturing of all ideas throughout the company by means of flexible idea categories that match exactly the needs of the company
• The objective evaluation of all incoming ideas by means of questions and answers catalogues specific for each idea category
• The automated calculation of an attractivity quotient (and a portfolio of ideas) for ideas by means of flexibly configurable point systems
• The involvement of the patent division from the beginning

Process-oriented Implementation
In order to guarantee the market success of product innovations, the implementation of an idea needs to be accurately planned and controlled in regards to time, costs and quality.

Adiance enables:-

• The consistent modeling and web-based visualization of product innovation processes
• The reduction of project durations by means of an automated workflow system
• The process-step specific access to all relevant information, documents and SOPs in their actual version
• The efficient control of all current processes and projects
• The project documentation to be linked to the corresponding stage and made available in a manner suitable for auditing purposes.