SupportDesk is an empowered screen sharing solution that gives an online support representative
remote computer access to any pc anywhere in the world. This remote access software lets you fully
control a remote computer as if you were physically at its console. ServiceDesk Plus is a 100 % web-
based HelpDesk and Asset Management software. By integrating Ticketing,
Features
Keep End Users Informed
Knowledge Base
Automatic Escalations
Technician Notes
Complete History of Request
Network Generated Tickets
Email to Request conversion
Benefits
Adiance HelpDesk provides a powerful suite of web based access tools for support
representatives who need to give remote assistance and online technical support
On-demand, even through corporate firewalls. With SupportDesk, you can assist
Remote clients within about 10 seconds.
Technology Used
Today many different technologies are entering marketplace, filling specific needs in the
Business Economy. From IP phones to PDAs, networking devices and multimedia PCs
these products require new technical support solutions. They require consultants and
management team that understand the introduction of new technologies and have
answers to the questions that end-users will ask pertaining to their use. Our focus is not
just to provide excellence in customer care, but to help our clients reduce their operating
costs, improve customer satisfaction and maximize the value of every customer
touch-point.
E-mail:
contact@adiance.com
Technical Help Desk