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1Bizcom - web-based 2.0, multi-tenant, distributed, mulit-lingual, inbound, outbound Video enabled |
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"1BizCom" a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.
1BizCom has all the necessary features to go beyond providing value to customers with its robust and demand-driven features. Efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection and detailed statistics allow for data based decision making and action.
1BizCom is a highly robust call center solution supporting three-dimensional scalability, which will enable clients to scale up and optimize their operations per changing requirements without vendor reliability.
- Complete Solution--Complete Inbound / Outbound / Mixed mode
solution (no other components required)
- Scalable--Supporting zero downtime with 10 to 100,000
scalability
- Customizable--Highly customizable interfaces as well as Call
Flows & well defined integration points to meet specific requirements.
- Triple play advantage--Single Converged Network supporting
Voice, Video, and Text.
- Ease in integration-Easy server side or client side
integration with 3rd party databases & applications.
- Highly Cost efficient- Completely software based solution,
the cost of hardware is greatly reduced.
- Open source supports
- Automatic Call Distribution (ACD)
- IVR Data Collection and Data pop up
- Call transfer, Call Conferencing, 3rd party verifications
- Voice Logging, Monitoring & Agent Quality Management
- Call Detail Record (CDR) and Reporting
- Voice Logging, Monitoring & Agent Quality Management
- Call handling features
- Professional Edition supports
- Suitable for more than 100 seat call centers
- Automatic Call Distribution (ACD)
- IVR Data Collection and Data pop up
- Configurable Multi Lingual IVRS
- Call handling features
- Predictive dialer with data screen pop up, auto-answer and
answering machine detection, filtering & many more
- Call transfer, Call Conferencing, 3rd party verifications
- Voice Logging, Monitoring & Agent Quality Management
- Call Detail Record (CDR) and Reporting
- Web based solution
- Video conferencing feature inbuilt
1BIZCOM 3.0
1BIZCOM is
smarter IP contact center software, featuring improved quality monitoring
tools, enhanced statistical analysis and tools to increase agent efficiency.
1BIZCOM 3.0 business communication solutions are fully-customizable and
integrated on a single platform. 1BIZCOM 3.0 requires only a Web browser for
access, making remote monitoring, management and analysis possible anywhere
with an Internet connection. The 1BIZCOM 3.0 call center suite features
skills-based routing for inbound calls, outbound capabilities with a range of
dialing modes (predictive, preview, progressive and broadcast), quality
monitoring tools, full digital recording, load balancing, online management
tools and real-time statistics.
New features include:
ü Support for any type of CRM
ü Built on .Net3.0 Framework
ü Built in Soft phone
ü Improved quality of audio(Windows and
Linux)
ü Support for multiple recording servers
ü Ability to listen to agent live from
Manager
ü Improved Method of Payment function
ü Support in case of lost connection
with Database – automatically backs up data ü Improved Network
view
ü Improved Agent, Agent Group and Queue
reports
ü Desktop Monitoring of the Agents
Let us know your requirements and find out if we can help.
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